Windows 8 is an Operating System for Any Device

Some of you might remember the commercial about “two mints in one.”

Windows 8 is a bit similar in that it is two operating systems in one, the traditional mouse and keyboard operating system and a new touch-enabled operating system.

read more »

CRM Software Improves Customer Service

There are three types of people: those who can count and those who can’t.

Or so goes the old mathematician’s joke.

Counting and keeping track of things is a very human thing to do. We want to know where we stand.

For years, companies have been able to accurately track their accounting via computerized programs.  But many other things relating to their customers were either tracked manually or via spreadsheets, neither of which are integrated with business processes.

read more »

The 100%’s keep on rolling in with our certifications

This time it was Ian McLaws who’s rolling in the one-hundred-percents. Ian just passed his “Customization and Configuration in Microsoft Dynamics CRM™ 4.0” exam, with a perfect score in 4 out of 5 categories (and he missed the fifth by just one question!)

This now makes Nicom fully CRM certified, and once we get the customer references we will be able to add this as a formal Microsoft Competency.

Since we now use CRM in-house, our sales staff is already familiar with its capability, and now we will have Microsoft working more closely with us at finding new opportunities and with technical support.

It’s the people that make the company, and our congratulations go to Ian for making our company that much better.

Pat and Dave

Another Smart Person in Our Midst

Congratulations to Charles Thomas for successfully passing the Microsoft Dynamics CRM 4.0 Applications exam!

For this achievement, Charles is receiving a certificate from the Microsoft Dynamics Certification Program. Charles had a whopping 96% overall score, demonstrating that he clearly grasps the concepts of CRM.

We are currently in the process of converting our internal Sales and Support groups to CRM and offering CRM consulting to our customers, so Charles’ contribution will be a valued one.

Way to go Charles!